fl77 — Your Data Is Protected

Privacy Policy

At fl77, the security of your personal information is our top priority. This policy gives you a complete overview of what data we collect, how we use it, and how we keep it safe.

Last updated: January 2026

Section 1

Introduction & Scope

fl77 is a trusted online casino and sports betting platform committed to delivering the highest standard of service to users in Bangladesh. This Privacy Policy ("Policy") applies to the fl77 platform's website, mobile version, and all associated services.

This Policy describes what personal information we collect from our members and visitors, how that information is used, with whom it may be shared, and the steps we take to keep your data safe.

By using any fl77 service, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our platform and contact our support team.

This platform is for users aged 21 and above only. We do not knowingly collect information from minors.

Section 2

What Information We Collect

fl77 may collect the following categories of information:

2.1 Member Registration Information

Identity information: Full name, date of birth, and gender. This information is required for age verification and account management.

Contact information: Email address and mobile number. Used for account verification, transaction confirmations, and support services.

Address information: Current address and country. Required for identity verification and legal compliance.

Financial information: Payment method details related to deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account numbers). We do not store full card or bank account details.

2.2 Automatically Collected Information

IP address and device identification information
Browser type, operating system, and device model
Log data relating to time spent on the platform and usage patterns
Information collected through cookies and similar tracking technologies
Information about visits via affiliate or referral links

2.3 Identity Verification (KYC) Information

To maintain a safe and responsible environment, we may request the following information as part of the Know Your Customer (KYC) process:

Copy of National ID (NID), passport, or driving licence
Proof of residence (utility bill or bank statement)
Documents proving ownership of the payment method

KYC documents are stored under strict security protocols and used solely for the purpose of identity verification.

Section 3

Purpose of Data Use

fl77 uses the information it collects for the following purposes:

3.1 Service Delivery and Operations

Creating, verifying, and managing your account
Processing deposit and withdrawal transactions
Awarding bonuses, promotions, and prizes
Maintaining gaming history and transaction records
Managing the VIP membership programme

3.2 Security and Fraud Prevention

Detecting and preventing suspicious or unauthorised transactions
Complying with anti-money laundering (AML) regulations
Preventing unauthorised access to accounts
Ensuring platform integrity and fair play

3.3 Customer Support and Communication

Providing assistance via 24/7 live chat and email
Sending notifications about account activity
Resolving technical issues
Providing responsible gaming information and alerts

3.4 Platform Improvement

Analysing and improving the user experience
Planning new games and services
Identifying and fixing technical issues
Raising the overall quality of services

Section 4

Sharing Information with Third Parties

fl77 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

Payment processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These organisations follow their own privacy policies.

Identity verification services: Information required to complete the KYC process may be shared with verification agencies. These service providers operate under strict confidentiality agreements.

Technology service providers: Aggregated and anonymised data may be shared with technology partners for platform operations and analytics.

Legal authorities: Information may be shared with relevant authorities when required by a court order, legal obligation, or investigation.

Business restructuring: In the event of a merger, acquisition, or business transfer, information may be transferred to the new entity, though the terms of this Policy will remain in effect.

Section 5

Cookies & Tracking Technologies

fl77 uses cookies and similar tracking technologies to enhance platform functionality and improve your experience.

5.1 Types of Cookies

Essential cookies: Required for the basic operation of the platform. These cannot be disabled.
Functional cookies: Used to remember your preferences and improve platform performance.
Analytics cookies: Used to generate aggregate statistics about user behaviour. These do not reveal personal identity.
Marketing cookies: May be used to deliver relevant offers based on your preferences.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of fl77.

To learn more about cookies or to change your cookie preferences, contact our support team.

Section 6

Data Security Measures

fl77 has adopted industry-standard security measures to protect your personal information. Our security framework includes the following elements:

SSL encryption: Our entire platform is secured with SSL/TLS encryption technology. All data transferred between your browser and our servers is encrypted.

Database protection: Personal information is stored in encrypted databases. Server access is strictly controlled, and only authorised staff can view the data they need.

Access controls: Internal data access is monitored through two-factor authentication (2FA) and role-based access control.

Regular security audits: Independent security experts conduct regular platform audits, and any vulnerabilities identified are addressed immediately.

Breach notification: In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Section 7

Your Rights and Choices

As a member of the fl77 platform, you have the following rights regarding your personal information:

7.1 Right of Access and Review

You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable timeframe after receiving your request.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, we may be obligated to retain certain data for a specified period for legal or regulatory reasons.

7.4 Right to Object to Processing

You may object to receiving marketing communications at any time and opt out of such communications. The ability to stop service-related notifications is more limited.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will process your request as quickly as possible after verifying your identity.

Section 8

Data Retention Period

fl77 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:

All account information is retained for as long as your membership remains active.
Financial and transaction records are retained for a set period after account closure in accordance with legal obligations.
KYC documents are retained in accordance with regulatory requirements.
Marketing preference data remains active until you withdraw your consent.
Unnecessary or expired data is securely deleted or anonymised.

If you have specific questions about data retention periods, please contact our support team.

Section 9

Protection of Minors

fl77 is for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age verification during registration is a priority for us. Our technical systems are designed to prevent minors from creating accounts.

If we become aware that a minor's information has entered our system, we will delete it immediately and close the associated account.

If a parent or guardian believes their minor child is using fl77, please contact us at [email protected].

Section 10

Policy Changes and Updates

fl77 reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

Displaying a notice when you access the platform
Sending an update notification to your registered email address
Updating the "Last updated" date at the top of this page

Your continued use of fl77 after a revised Policy has been published will be considered your acceptance of the new Policy.

We recommend you review this page regularly to stay informed about the latest details regarding the protection of your information.

Have questions about privacy?

Our support team is always ready for any questions or requests regarding the protection of your information.

[email protected]

Or use our 24/7 live chat service — support is available in both Bengali and English.

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