FAQ
fl77 Questions & Answers — Everything in One Place
From deposits to cricket betting, VIP benefits and identity verification — find clear and simple answers to all your questions about fl77 right here.
Whether you are a new player or an experienced member at fl77 — having questions is perfectly normal. On this page we have organised our most frequently asked questions into four sections: Deposits & Payments, Cricket Betting, VIP Program and KYC Verification. Each answer is given directly in plain language so you can understand it easily. If you cannot find your question here, contact us via 24/7 live chat or email.
How to Deposit Money
fl77 does not charge any deposit fee directly. However, your mobile banking provider — such as bKash, Nagad or Rocket — may apply their own Send Money or Cash Out charges. That is entirely based on your payment provider's rules. Check your provider's fee structure once before making a deposit.
Log in to your fl77 account and go to the "Deposit" section. Select bKash from there. Send Money to the designated fl77 bKash number and paste the transaction ID into the form. The minimum deposit amount is ৳100. Once successfully verified, the balance updates within a few moments.
fl77 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳800.
First, collect the transaction receipt or transaction ID from your mobile banking app. Then contact fl77's live chat support and share that information. The issue is usually resolved within a few minutes. Make sure you sent to the correct number and in the correct amount.
Yes, the process is essentially the same. Log in to fl77, select Nagad under "Deposit", Send Money to the provided number and submit the transaction ID. The minimum amount is ৳100. With Nagad, understand the difference between the "Payment" and "Send Money" options and use the correct one.
Cricket Betting
fl77 has several popular cricket markets — Match Winner, Toss Winner, Top Run Scorer, Innings Total, First Over Runs and Man of the Match. These markets are especially active during the T20 format, particularly during BPL and the T20 World Cup.
Yes, fl77 offers live in-play betting. During a match you can watch the odds change in real time and place bets accordingly. In-play betting gives you less time to decide, so having a good read of the match situation is an advantage.
Reading decimal odds is straightforward. Say the odds are 1.85 — if you bet ৳100 and win, you get back ৳185 (including your stake). The higher the odds, the lower the chance of winning but the higher the reward. For example, in a Bangladesh vs India match the odds for the two sides may differ — the stronger team will have lower odds.
An accumulator bet combines multiple events into a single bet — the odds of each event are multiplied together. This gives you the chance of a large win from a small stake. However, if any one event loses, the entire bet is lost. fl77 offers accumulator betting on cricket as well as other sports.
VIP Program
fl77 has five VIP levels in total: Bronze (weekly cashback up to 0.2%), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%) and Diamond (up to 0.8%). Weekly cashback and special benefits increase at each level.
Based on your gaming activity during the week, fl77 gives you a set percentage as cashback. This cashback is generally calculated every Monday and added to your account. The higher your VIP level, the higher your weekly cashback rate — starting from 0.2% at Bronze up to 0.8% at Diamond.
Your VIP level advances automatically through regular gameplay and betting. The more active you are, the faster you can reach higher levels. Players who reach the Diamond level enjoy fl77's highest benefits and often receive special offers and personal support.
Alongside cashback, higher-level VIP members can receive faster withdrawal processing, special bonus offers, higher deposit limits and dedicated account manager support. Diamond-level members get priority access to fl77's premium events and are among the first to hear about special promotional offers.
Regular activity is necessary to maintain your VIP level. If you are inactive for a long period or your gaming activity drops significantly, your level may be reviewed. Contact fl77's support team for details or check the Terms and Conditions page.
Identity Verification (KYC)
Identity verification, or KYC (Know Your Customer), ensures account security, prevents fraud and unauthorized transactions, and maintains transparency in financial activity. It is also important for your own protection — so that no one else can use your account.
fl77 may typically request KYC information the first time you make a significant withdrawal or when a large transaction occurs on your account. This verification request can come at any time for security reasons. Submitting your information in advance avoids any delays in withdrawal.
Documents accepted for identity verification at fl77 include: National ID Card (NID), a valid passport and a driving licence. For address verification, a recent (within 3 months) utility bill or bank statement may also be required. Photos of documents must be clear and complete.
Yes, this is very important. The name you registered with on fl77 must match the name on your bKash, Nagad or bank account. If the names do not match, your withdrawal may be held and additional verification may be required.
If your KYC verification is rejected, fl77 will generally inform you of the reason. The most common reasons are — an unclear photo, an expired document, or a name mismatch. Resubmit the correct and clear documents. If needed, get help from live chat support — they will walk you through the process step by step.
Have More Questions?
Our support team is by your side seven days a week, twenty-four hours a day. Get help in Bengali or English — whichever you prefer.
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